Refund Policy

Size issues? Damage issues? Changed your mind last minute? Don’t worry, we’ve got you covered. House Of B makes returns and exchanges simple, transparent, and easy.

We offer exchanges and returns within 14 days from the date of delivery. Once your exchange/return request has been accepted by our team, you will receive a notification on your registered email, and your order will be picked up by our logistics partner within 24–48 hours.

Exchange Policy

• One-Time Free Exchange: Each order is eligible for a one-time free size/product exchange.
• Second Exchange: A flat fee of ₹200 will apply for a second exchange request on the same order.
• Eligibility: Items must be unused, unwashed, undamaged, and free from stains, perfume, makeup, or deodorant marks. Tags and packaging must be intact.
• Availability: Exchanges are subject to stock. If unavailable, store credit will be issued.
• Discount Clause: Any discounts applied to the original purchase will not be carried forward to exchanged items. The exchange will be billed at the full price of the new item.
• Price Difference: Any difference in the exchange amount will be credited only as store credit. For example, if you purchase a product for ₹2000 and exchange it for a product worth ₹1900, the ₹100 difference will be issued as store credit. 

Exchange Policy

• A flat fee of ₹150 will be applied to all returns. This fee covers shipping costs and will be deducted from your refund.
• Prepaid Orders: You may choose to receive your refund either as Store Credit or via your Original Payment Method.
• COD Orders: Refunds for Cash on Delivery orders will be provided only as Store Credit, UPI, or Bank Transfer.
• Non-Refundable Charges: Original shipping and COD fees are strictly non-refundable.
  

Pickup & Shipping Rules

• Reverse Pickup: Arranged only in serviceable areas covered by our courier partners.
• Non-Serviceable Areas: Customers must self-ship.
• Pickup Attempts: A maximum of 2 attempts will be made. If unsuccessful, the request will be cancelled.
• Single Pickup Rule: All return and exchange requests for the same order must be booked together and sent back in one pickup.